Shipping policy

Shipping Policy

At One Accord Clothing, we value your time and trust. Our goal is to deliver your orders quickly, safely, and reliably through our trusted courier partners.

Order Processing (Fulfillment Time)

All orders are processed within 3–5 business days after payment confirmation
During this time, we carefully check, pack, and prepare your items to ensure they arrive in excellent condition
Once your order is shipped, you will receive a tracking number via email or SMS

Delivery Timeframes

Delivery timelines depend on your location:

Metro Manila / nearby areas: 3- 5 business days
Provincial areas (Luzon, Visayas, Mindanao): 3–7 business days
Remote areas (including some islands): May take longer depending on courier schedules

Tracking Your Order

Once your order has been shipped, you can track it using the tracking number provided.

You may track your order through:

The courier’s official tracking page
Or your order confirmation email/SMS

Shipping Fees

Shipping fees are calculated at checkout unless stated otherwise
We may offer free shipping promotions, which will be clearly indicated on the website

Failed Deliveries & Return-to-Sender (RTS)

Please ensure your shipping details are accurate and complete.

If:

The customer is unreachable
The address provided is incorrect
The order is refused upon delivery

The package may be marked as Return-to-Sender (RTS).

In such cases:

The customer may be required to shoulder redelivery fees
Orders may be canceled without refund of shipping costs

Delays and Exceptions

Delivery times are estimates and may be affected by:

Weather conditions
Holidays and peak seasons
Courier delays
Local restrictions or unforeseen events

Once your order has been handed over to the courier, it becomes their responsibility. However, our team will assist you in tracking and resolving any delivery concerns.